Turbotax live chat customer service11/20/2023 ![]() ![]() Customer service representatives are not in a position to contradict the advice provided by a tax professional. If you are working with a tax professional through TurboTax, you are likely going to need to work with that individual regarding issues that you are having with their advice. Experienced users of the software are on this forum and are available to offer suggestions on using the software and resolving any problems that you might have. Keep in mind that customer service representatives have different levels of experience and training and that this agent may be better able to understand your concerns and address your situation.Īnother option is to try out TurboTax’s online forum. Politely explain how your first call went awry and that you would like a resolution. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. GetHuman builds free tools and shares information amongst customers of companies like TurboTax. If you’re not satisfied with your purchase and have not filed or printed your return, return it to Intuit within 60 days of purchase with your dated receipt for a full refund (excluding shipping & handling). By accessing and using this page you agree to the Terms of Use. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area. If you are calling for technical support, have your device or computer handy so that you can troubleshoot along with the agent. Please keep sharing your experiences so we can continue to improve this free resource. It’s not always clear what is the best way to talk to TurboTax representatives, so we started compiling this information built from suggestions from the customer community. The TurboTax call center that you call into has employees from California, Texas and is open Mon-Fri 8am-5pm PST according to customers. Common problems addressed by the customer care unit that answers calls to include Return issue, Account access, Technical support, Tax Question, Complaint and other customer service issues. This phone number is TurboTax’s Best Phone Number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Why Do People Call Turbotax Customer Support? Import prior-year data from TurboTax and other major brands of tax software. Please let us know so we can keep sharing the best possible information with other customers. You can also select the “Do my taxes for me” button at any time. Start in TurboTax Live and, as an optional upgrade, have your own dedicated expert or CPA prepare, sign, and file your return. Best Practices For Calling Turbotax Customer Service.What Is Gethuman’s Relationship To Turbotax?.Why Do People Call Turbotax Customer Support?.Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient. It is taking the very backlogged IRS six to nine months to process mailed returns. OR-if you filed by mail, expect a long wait. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund: Your ONLY source of information about your refund now is the IRS. TurboTax does not receive any updates from the IRS. Once your federal return has been accepted by the IRS, only the IRS has any control. Your only information must come from the IRS.įirst, check your e-file status to see if your return was accepted: TurboTax never knows when or even if your refund is issued. Line means nothing except that twenty-one days has elapsed.
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